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早前我們報導過關於 “使用Amazon英文或中文書城的方法“,近期不少客人反映這個方法用不到。於是我們找了Amazon.com和Amazon.cn的客服再問一次(以下有對話原文)。結論是 :
1. 如果Kindle Paperwhite設定”簡體中文”和未注册的情況下訪問書店,Kindle Paperwhite會分流到Amazon.cn的書店。
2. 如果你有一個Amazon.cn注册的帳戶,你並不能用這帳戶注册到Kindle Paperwhite。
3. 如果你有一個Amazon.com注册的帳戶,你注册到Kindle Paperwhite後,Kindle Paperwhite會自動分流到Amazon.com的書店。
4. 如果你沒有帳戶,並在Kindle Paperwhite直接注册一個帳戶,這帳戶是属Amazon.com,Kindle Paperwhite會自動分流到Amazon.com的書店。
換句話說,目前用戶只能用Kindle Paperwhite訪問Amazon.cn的書店,並不能正式使用。

Amazon定期更變政策,相信不久將來香港用戶就可以直接使用Amazon.cn。

我們跟Amazon.com的對話 :

You are now connected to Angel from Amazon.com.
Angel:Hello, Yoho.
Me:Hi Angel
Angel:My name is Angel. I’ll be happy to help you today.
How may I help you today?
Me:I am from Hong Kong and have a Kindle Paperwhite.
I want to know how to let my Kindle Paperwhite shop in Amazon.cn
and how to let my Kindle Paperwhite shop in Amazon.com
Angel:I’m sorry, Yoho. Currently, kindle devices cannot be registered to Amazon.cn. For more information you need to contact Amazon.cn customer support, since they operate their website independently.
Me:Angel, my account is registered in Amazon.com.
I also register this account in my Kindle Papewhite.
but sometimes my Kindle Paperwhite was redirected to Amazon.cn’s shop.
Can you explain?
Angel:I’m sorry for any misunderstanding, your kindle will not be re-directed to Amazon.cn. It will only lists the contents which are available for your location. To further check details, could you please let me know the complete name in your Amazon account?
Me:Angel, I am afraid you dont understand the real situation as you are not a user from Hong Kong.
Many kindle users here also have the same situation
Is there any expert from your team can give me a better solution?
Angel:We have not come across such situation yet, But, If this happens with many customers, I’ll report this to International kindle development team. However, before that could you please let me know your complete name in Amazon account?
Me:Sure
My complete name in Amazon account is Yoho
Angel:I see that you’ve not updated your country setting.
This may be the cause of the problem. Your account is not completely assigned to Amazon.com.
You can update your home country displayed in the Kindle Store on the Manage Your Kindle Page ( http://www.amazon.com/manageyourkindle ). Choose “Country Settings” on the left side of the page. Click “Change” to edit your country of residence.
Me:Where to set?
Wait
let me check
Angel:Sure.
Me:If I change the Country setting to China, will my Kindle direct to Amazon.cn’s shop?
Angel:No, Yoho. If you add the China address, you will not be able to purchase any book.
You can try this now.
Are you able to check the kindle store in your kindle now?
Me:I am trying to use change my device’s language.
to see if there is any change.
Angel:Changing the language will not make any difference, Yoho.
Me:Yes you are right
I was using English (United States)
now I changed to Simplified Chinese
my Kindle Paperwhite is also redirecting to Amazon.com’s shop
Angel:Yes, now you’ve added the address, you will only re-direct to Amazon.com.
Me:do you know how my Paperwhite can be redirected to Amazon.cn’s shop?
Angel:But since from Amazon.com kindle contents are not available for China, you will not be able to purchase books. If you are in Hong Kong, please add the Hong Kong address to purchase books.
Are you still able to access the Amazon.cn’s shop in your Kindle store?
Me:Not now
but sometimes it happens
Angel:You will not be re-directed hereafter, since you added the address to your account.
Me:You know it is very annoying
sometimes when I want to buy a book in Amazon.com
it redirects me to Amazon.cn
and I have no idea how to turn it back to Amazon.com
Angel:Are you trying this in your Amazon account in website computer or from kindle?
Me:in Kindle
Angel:Did you try to purchase book now?
Me:I am trying to redirect my Kindle to Amazon.cn’s shop
do you know what I shall do ?
Angel:You will not be able to re-direct to Amazon.cn now, Yoho.
Please try to purchase any book in your kindle now.
Me:i am trying…
Angel:Try to place any free books.
Me:I am also talking to Amazon.com’s customer service people
he asked me to try with different “Country” setting to see how my Paperwhite reacts
Angel:If you use China address, you will not be able to purchase any books.
Me:I just don’t understand why my Kindle was visiting Amazon.cn’s shop sometimes
Angel:I suggest you to check for some more times, is this happening again, since you’ve updated the country settings in your account now.
Are we still connected, Yoho?
Me:yes
i am trying to register a new account through my kindle to double check
Angel:Sure.
Me:my language setting is simplied chinese now
i deregistered my account from the kindle
now i try to sign up an account through the kindle
i choose Hong Kong as country
Angel:Okay.
Me:then i choose “Set up later”
my kindle will return to the Home
then i click the shopping cart
my kindle will visit Amazon.cn’ shop
Angel:Did you register the kindle?
Me:i dont think so
i check setting
it says my kindle is not yet registered
Angel:Please register the kindle. Use the kindle store and not the shopping cart.
Me:ok, let me try again
Angel:Sure.
Me:i choose Hong Kong as country
filled info2@yohohongkong.com as my email
and also password
it asks me to enter credit card info
i Skip it
then it asks me to enter address
i click “Set Up Later”
i go Setting ans see that my kindle is registered
Angel:Now add the address to your account.
Me:now i visit the shop
my kindle is redirected to Amazon.com’s shop
Angel:Great!
Are you able to purchase books now? Before purchasing please update valid address in your account.
Are we still connected?
Me:yes
Angel:Now are you able to access the Amazon.com kindle store?
Me:yes
Angel:Is there anything else I can do for you now?
Me:i think i have a conclusion after this conversation
thank you for your info
Angel:You’re welcome!
Please feel free to contact us again if you still have any problem.
Thank you for contacting Kindle support. Have a great day!
Take care.
We hope to see you again soon! Please click the “End Chat” link to close this window.
Our chat has now been idle for 2 minute. If there isn’t anything else I can help you with, then I will disconnect this chat and send you an e-mail following up with what we did today. Thank you, Yoho.
Angel from Amazon.com has left the conversation.

我們跟Amazon.cn的對話 :

您现在已连接到亚马逊的 李晓军。
我:李先生你好
李晓军:欢迎使用亚马逊Kindle电子图书在线聊天服务,请问有什么可以帮到您的?
我:我從日本買了一個Kindle Paperwhite
我將我Amazon.com的帳戶登入Kindle Paperwhite後, Kindle Paperwhite去了Amazon.cn的書城
請問怎樣可以令Kindle Paperwhite分流去Amazon.com的英文書城?
李晓军:亚马逊中国,没有出售任何的设备,所以海外的任何的设备,都无法注册到亚马逊中国服务器中的
并且为查询到,您有帐户,麻烦您提供下,您说的帐户
我:我帳戶是Amazon.com的, 估計你查不到
但事實是我的Kindle Paperwhite自動分流來了Amazon.cn
李晓军:请问,您是否,在亚马逊中国注册过
帐户
我:有沒有關係的?
目前你們是怎樣分流KINDLE設備的?
李晓军:亚马逊各个国家的数据不互联,我前面也告知您,目前亚马逊中国,还无法注册任何的kindle设备
所以您说的分流到中国,是不会有的情况
您登陆美国帐户,请您到管理kindle中,查询,是否有您这个设备的注册信息
根据您说的是购买于日本,可能是已经登陆到日本站点了
中国现在,任何的设备,都是无法注册使用的,我们只开放了,kindle软件在手机好平板电脑中,使用
我:你看一下這張IMAGE
這用戶是用Kindle Paperwhite訪問Amazon.cn的
李晓军:那麻烦您,提供您中国的帐户,如果您没有中国帐户,也是无法登陆到我们这里的
您只是使用了,中文版本的界面
并不能说明您是在亚马逊中国登陆
我:你意思是說, 如果我的Kindle Paperwhite設定了簡體中文介面, 我就會訪問Amazon.cn的書店, 而不是Amazon.com的書店, 對嗎?
李晓军:非常抱歉,您还是不明白我告知您的信息
亚马逊中国,没有开放任何的设备注册功能
任何的海外设备,都是无法登陆到亚马逊中国kindle商店中
就是说,您没有可能登陆到中国,我建议您联系您,购买的设备站点,提供您的帐户查询,是否有您的记录,或登陆联系美国站点,确认是否有您的设备登陆信息
我:我已問過海外的Amazon, 他們叫我找中國的Amazon
剛才我給你的那張图片怎解析呢?
李晓军:非常抱歉,我只能通过您的图片,看到您自己设定设备的语言是中文
其他无法提供任何的信息,给我们
我:你自己有沒有使用Kindle的?
李晓军:非常抱歉,亚马逊中国就没有出售任何的电子kindle设备,中国地区,现在都是只能使用kindle软件,通过手机登陆看书
中国,还没有出售设备,也不支持设备,所以您的设备,也可能想您说的,登陆到中国的服务器中
是不可能,登陆到中国的服务器中,非常抱歉,前面打错了
我:但Kindle Paperwhite分流到Amazon.cn是事實
你可以上網看一下
李晓军:非常抱歉,您在中国没有任何的帐户,我任何信息都看不到
也没有您说的可能,您登陆美国帐户,却登陆到中国
中国就没有设备可以登陆的功能
我:你對你們的產品十分不熟悉
我建議你先要買一個KINDLE玩一下
李晓军:非常抱歉,中国地区,没有开发设备的注册
请问,您有中国的帐户吗?
如果您有,麻烦您提供,我查询,您的帐户中,是否有记录
我:沒有開過中國的帳戶
李晓军:亚马逊各个国家的数据,都是独立不互联的
不可能,您没有中国的帐户情况下, 您就可以在中国网站中登陆使用,请问,您登陆过您美国帐户,查询管理kindle中,是否有设备信息吗?
我:有呀
我同時在跟美國Amazon溝通中
李晓军:有的话,就是说明,您是登陆在美国,我建议您,修改您的设备语言,修改为英文,并请您和美国确认,他们是否有相关的地址要求,帐户中的地址,是否需要添加为特定的区域
我:他們也很小白
李晓军:我咨询我们工作人员,确认您的情况是不会出现的,建议您,修改设备语言为,英文,并且您可以尝试,在美国购买免费的kindle图书,在发送到您的设备中,您就可以确认,是不是在美国
我:如果我的KINDLE用簡體中文, 不登入帳戶的話, 會分流到Amazon.cn的書店
李晓军:非常抱歉,您说这个情况,无法确认,我们都是需要,客户登陆帐户,进行使用,在查询客户的具体情况,可能在设置为中文后,设备显示的推荐,是中国的站点的,但是您帐户登陆,是不可能出现,登陆到中国的情况的
请问,您还有其他的问题,需要我帮助您处理吗?
我:你肯定嗎?
你意思是說, 你100%肯定, 只要我在Kindle登入帳戶的話, Kindle是不可能分流到Amazon.cn的, 對不對?
李晓军:是的,是不可能给您登陆到中国服务器中的
我:明白了, 這資訊可能會分享到KINDLE用戶網站
謝謝你分享
李晓军:建议您,修改设备的语言,为英文就可以了
请问还有什么可以帮助您的?
我:沒有了謝謝
李晓军:如您还有问题,欢迎您与我们联系,祝您生活愉快,再见。
李晓军 已从亚马逊离开交谈。

轉載請注明:友和 YOHO » 如果令 Kindle Paperwhite 訪問 Amazon.com 或 Amazon.cn

本文作者:友和團隊

報導友和銷售的產品及相關技術支援,關注未來科技與創新,以及日常應用。

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